Privacy Policy

Last updated: October 2026

Information We Collect

We collect the information you give us: your name, email address, phone number, event details, and message when you send a contact, catering, event, or job application form, and the questions you type into the chat assistant on our site. We also collect standard website data such as pages visited, browser, device, and approximate location, through the cookies and tags described below.

How We Use Your Information

We use it to answer your inquiries, plan and fulfill catering and event orders, review job applications, improve our website, and measure and improve our advertising. We do not sell your personal information.

Service Providers

We use a few companies to run the website and the business, and they handle data only to provide their service to us:

  • Toast processes online orders, payments, gift cards, rewards, and email sign-ups. Payment details go directly to Toast and are never stored on our servers.
  • ezCater processes catering orders placed through ezCater.
  • Resend delivers the emails generated when you send a form, and Slack notifies our team about new inquiries.
  • Anthropic powers the chat assistant. Your chat messages are sent to Anthropic to generate a reply. Please do not enter sensitive personal information in the chat.
  • Vercel hosts the website.

Cookies, Analytics & Advertising

Our website uses cookies and similar tags, loaded through Google Tag Manager, from Google Analytics, Google Ads, Meta (Facebook and Instagram), and Microsoft Advertising (Bing). They tell us how visitors use the site, measure whether our ads lead to visits and orders, and may be used to show you Pineapple Sol ads on those platforms.

You can block or delete cookies in your browser settings, and manage ad personalization in your Google, Meta, and Microsoft account ad settings. Google Analytics also offers a browser opt-out add-on.

Contact Us

If you have questions about this privacy policy, contact us at:

Pineapple Sol
302 Colonades Way, Ste 109
Cary, NC 27518
(919) 746-0888
hello@pineapplesol.com